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Privacy Policy

Introduction

IKE SMART CITY, LLC (“We”, “Us”, “Our”) respects your privacy and is committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit an IKE Kiosk (an “IKE”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use the IKEs. By accessing or using an IKE, you agree to this privacy policy. This policy may change from time to time. Your continued use of an IKE after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

User Information Collected by an IKE

General

Many of the features, services and information available on an IKE can be accessed by you anonymously and without requiring that you provide any information about yourself. The IKE will collect information on each user’s anonymous interactions with the IKE, such as which features, services and information are most often used and how they are used, so we can improve the IKE platform and your experience with IKEs. We may share this anonymous user information without restriction with city where the IKE is located, our local partners and our technology partners or any other party as we reasonably deem necessary.

Interactive Features

Some of the features offered by IKE are interactive, and if you engage these interactive features, the IKE will ask you to provide information about yourself, some of which may personally identify you. The IKE will only ask you for information that is necessary to perform the service you request by engaging the interactive feature you select. Additionally, the IKE will only store this information long enough to perform the service you request, and during that time, we will not share, sell or otherwise disclose this information to any third parties, subject to any features operated by a Third-Party Partner, as described in the following paragraph. After that, the information will no longer be retained by the IKE or us.

Certain interactive features of the IKE platform are operated by third parties, and in choosing to engage these features, you agree that we can provide the information you give to an IKE, including any information that can personally identify you, to the third party operating that feature (a “Third Party Partner”). For instance, if the IKE has a 311 feature that enables you to send a message to the city and receive updates on the status of your message, that feature will not only ask you for your email address but will also provide your email address to the city, the Third-Party Partner of the 311 feature, so that you can receive the updates you requested. We will always disclose whether an interactive feature is operated by a Third-Party Partner, and this disclosure will appear prominently on the screen when you select one of these features. With respect to any feature operated by a Third-Party Partner, the IKE will only store the information you provide long enough to perform the service you request. After that, the information will no longer be retained by the IKE or us, but it may continue to be retained by the Third-Party Partner. We will only share this information with the Third-Party Partner, and we will not share, sell or otherwise disclose this information to any other third parties. We do not exercise control over our Third-Party Partners, and you will be subject to their policies and terms and conditions when you engage with any feature operated by a Third-Party Partner. For this reason, we recommend that you review their policies and terms and conditions prior to engaging with any feature operated by a Third-Party Partner.

Other Services

WIFI Service

Each IKE may be equipped to provide wifi service to personal devices able to receive a wireless wifi signal and located within close proximity to the IKE. We engage with Third-Party Partners to collect certain technical information to help us operate and provide the wifi service and other services available on the IKE to you. All of the technical information we collect is anonymized, and this technical information includes device type, population demographic information, general device location, foot traffic and frequency of IKE Kiosk visits, and aggregated data showing popular website searches, though please note that we will not store your browsing history or track the websites you visit when you use your personal device to access the wifi service. The technical information is available only to us and our Third-Party Partners and is retained for only six (6) months, after which it is deleted by us and our Third-Party Partners and no longer available.

Please note that all of the technical information that is collected is aggregated and anonymized, meaning that the aggregated and anonymized technical information cannot be used to identify an individual user of the IKE or the IKE wifi services. We reserve the right to obtain individualized MAC addresses to identify and ban users who engage with the IKE or the IKE wifi services in violation of our Acceptable Use Policy and Terms of Use.

Environmental Sensors

Each IKE may have environmental sensors that collect data about the environment near an IKE, such as air quality. The environmental sensors do not collect any data from or about you. We will share this data without restriction to the city, our local partners and our technology partners or any other party as we reasonably deem necessary.

Camera

Some IKEs are equipped with one or more cameras. The cameras capture images of the area surrounding the IKE, and those images may include you. We will not keep any footage captured by any camera for longer than 30 days, unless the footage is necessary to investigate an incident. Furthermore, we will not use or disclose data collected by our cameras except to improve the functionality and ensure the security of the IKEs, as necessary to address illegal activity on, associated with or perpetrated against the IKEs, or if we believe the disclosure is required by law or in the interest of public safety. We will not use facial recognition technology, and we will not use our cameras to track your movements throughout the city.

Disclosure of Information

In addition to the disclosures we have identified elsewhere in this policy, we may also disclose any and all information collected by us or that you provide to us via an IKE as described in this policy to our parents, subsidiaries and affiliates, and/or any entity who acquires, by any means, some or all of the assets or ownership interests of IKE Smart City, LLC.

Data Security

We have implemented measures designed to secure any information you provide to us via an IKE from accidental loss and from unauthorized access, use, alteration and disclosure. Although we do our best to protect your information, we cannot guarantee the security of the information you provide to us via an IKE.

Children

The IKEs are not directed toward children under the age of 13 nor do we knowingly or intentionally collect personal information from children under the age of 13. If you are under the age of 13, you are not permitted to submit any personally identifiable information to us. We adhere to the Children’s Online Privacy Protection Act in our operation of the IKEs.

Privacy Policy Changes

We may update this Privacy Policy from time to time to reflect changes in applicable law. Because any personal information you provide to us is not stored or maintained in databases owned or created by us, we will be unable to notify you as and when this Privacy Policy is updated. Therefore, we encourage you to visit this Privacy Policy page periodically to view any updates.

Contact Information

To ask question or provide comments about this policy and our privacy practices, contact us at:

250 N Hartford Ave
Columbus, Ohio 43222

614.294.4898

privacy@ikesmartcity.com